Expected a more intuitive step order in onboarding
When I went through the training and onboarding, I found that while the steps were useful overall, the sequence wasn’t always as logical as I expected. For example, some basic features of the calling tools were introduced after more advanced ones, which made it harder to build a proper foundation. On the positive side, all necessary elements were eventually covered, and the flow did support gradual skill-building once I got into it. The database integration instructions matched well with the dialer setup, which I appreciated. Still, some of the earlier steps felt slightly out of place, leading me to frequently jump back and forth. The onboarding did prepare me effectively, but if the order could be rearranged to be more straightforward, that improvement would enhance the experience significantly. Overall, the training was sufficient but with room for better structure to align more closely with typical user expectations.