Expected a more integrated onboarding but found it somewhat fragmented
I had hoped for a training and onboarding experience that was more streamlined than what I have used previously. The software’s individual modules such as the calling tools and database feature worked well on their own, but transitioning between each step sometimes felt disjointed compared to older platforms. Previously, my onboarding had closer integration of training materials directly linked to tool use, whereas here, I occasionally had to pause to look up instructions not immediately obvious in the software. However, the automatic updates did bring improvements without requiring manual re-installation, which was better than past experiences. Overall, I would say the new system offers solid features but its onboarding could feel more cohesive to match what I initially expected.