Expected a more hands-on approach but got mixed responses

Expected a more hands-on approach but got mixed responses

From the beginning, I was hoping the training and onboarding would be very proactive and fast, because I had heard about the efficiency of WFHI's programs. There was one instance when I reached out about using the automated dialer tool; I received a response fairly quickly and the guidance was helpful in that instance. However, for the other parts of the onboarding process, including setting up the database feature and understanding the updates, the communication felt slower and less detailed than I expected. It seemed like they were juggling many requests, which meant that for some parts I didn’t get real clarity. This inconsistency was disappointing, especially since I wanted to move on confidently, but I guess it’s a mixed bag.