Expected a lot clearer labels during training, got some confusion

Expected a lot clearer labels during training, got some confusion

I went into the training and onboarding expecting the instructions and labels to be straightforward and intuitive. Instead, I found myself going in circles because some of the wording didn’t feel logical or consistent. The training portal had a lot of information, but the terms used for various features often didn’t match what I saw in the software itself. It left me confused about how to use the calling tools properly. Maybe I’m just slow, but clearer labels and simpler wording would have saved me a bunch of time. In fairness, the telephonic support did help a bit in clarifying some points, though it wasn’t enough to completely eliminate my frustration with the onboarding experience.