Expected a longer wait but setup was quicker than thought
I was fully expecting that getting the software up and running would take quite a bit of time, especially since I wasn’t very familiar with remote workflow systems. But actually, after I completed the initial sign-up and onboarding training, I found the setup pretty manageable. The calling tools and dialer worked well early on, and I was able to explore the database feature without hitting major snags. Telephonic support was helpful with my initial questions, which made the whole process less daunting. Though I’d mentally prepared myself to spend days troubleshooting or learning, it didn’t stretch out that long. On reflection, maybe I had overestimated how difficult it would be. That said, I did face a bit of trial setting the workflows exactly right, so it wasn’t all smooth sailing from the start. Overall, the experience was better than I expected, and the timeline surprised me positively more than once.