Expected a logical sequence but got a confusing mess
I signed up expecting a straightforward onboarding process that would guide me step-by-step through setting up the software and training sessions sensible for my pace. However, the sequence felt completely jumbled and out of order. Instead of gradually introducing features like the database and dialer, they threw all these complex parts at me upfront without clear explanation. It became frustrating because I couldn't make sense of the calling tools without prior walkthroughs. The updates promised to be automatic but seemed random, further adding to the confusion. The company's support offered telephonic help, but often I was put on hold for long stretches, and responses felt scripted rather than tailored to my questions. When trying to finalize payments, the invoicing system repeated steps unnecessarily which just wasted more time. Overall, the process made me feel lost rather than empowered to run a proper remote workflow. I had hoped for a smooth entry into managing my calls and database but instead was stuck struggling through a poorly structured sequence that didn’t meet what I was promised or expected.