Expected a logical progression but got a confusing mess
I was hoping the training and onboarding steps would be laid out in a sensible and sequential order, but that was not the case. The instructions jumped between topics without clear links, which made it difficult to follow. I struggled to understand when to complete each step because the sequence wasn’t intuitive. Some topics seemed repeated while others were skipped or glossed over. The onboarding process did not prepare me for how to actually use the dialer and database features effectively. I found myself going back and forth between modules trying to piece things together. Furthermore, the automatic updates introduced changes to the interface without prior notice, adding to the confusion during onboarding. I expected a clear path that would gradually build on each skill but instead, it felt fragmented and disorganized. Ultimately, I could not progress comfortably through the training since the order of steps did not align with what I expected and needed to learn.