Expected a faster start than what actually happened
When I first signed up for the software, I thought it would take just a day or two to get everything going smoothly. The onboarding process, however, turned out to be more drawn out than I anticipated. There were several steps involved, including setting up the dialer and database, but it seemed like updates and training sessions took longer than promised. On the plus side, once I finally got through the initial setup, the software itself worked as expected with minimal glitches. The calling tools did what they were supposed to, and the support was reachable, which was a relief after the long wait. Still, the onboarding experience was a bit frustrating because the waiting times between steps were unclear and felt unnecessarily long. Overall, I can appreciate that the software is capable, but for someone expecting a speedy start, it might be disappointing. I hope WFHI improves the clarity and speed of their onboarding in the future, so customers aren’t left wondering when they can actually begin using the tools effectively.