Expected a faster start than actually happened
When I signed up for the WFHI software, I anticipated a quick setup so I could dive straight into using the calling tools and database. However, the process took longer than I expected, mainly due to the detailed nature of the training and onboarding steps. While these provided useful information, I found some explanations a bit too technical for a first-time user. I had to spend extra time familiarizing myself with how to schedule calls using the dialer and managing entries within the database feature. The automatic updates sometimes added new elements which required additional learning, making the initial period slower than I hoped. The sign-up and invoicing process was smooth and transparent, so there were no surprises there. Telephonic support was available and helpful, though it did not speed up my learning as much as I expected since the training's pacing felt steady but not quick. Overall, while I understood why the onboarding was detailed, it painted a different picture from what I initially expected in terms of getting started rapidly.