Expected a faster start, got a solid onboarding
I began the training and onboarding with the hope that everything would be set up quickly so I could dive right into utilizing the calling tools and database features. The initial sign-up process was straightforward and payment went smoothly, which was reassuring. The training modules did a good job explaining the software capabilities and the dialer interface, but some parts took longer than I anticipated. Particularly, it took me a couple of days to feel fully comfortable navigating the automatic updates and the telephonic support options. While the step-by-step guidance was there, I expected to be operational within a day or two at most, but it stretched longer than planned. Nonetheless, the support team was responsive whenever I reached out, which helped ease the wait. In conclusion, while the overall onboarding experience was positive and thorough, a slightly quicker ramp-up would have been preferable. I can now use most features well and feel confident continuing with the system even if that initial pace was a bit slower than expected.