Expected a faster start, but onboarding was mixed
I was hoping signing up and getting started with the training would be quick, but it took longer than I anticipated. The initial part, setting up my profile and accessing the resources, went smoothly and was straightforward. However, when it came to more detailed lessons and the follow-up calls, there were some delays that slowed me down. The onboarding materials provided clear instructions at first, which made things easy, but later some modules seemed a bit confusing and required me to revisit the explanations multiple times. I appreciated the patience of the support staff during these phases, although the whole process took more time than I expected. Eventually, I felt comfortable navigating the software and using the dialer tool effectively, but only after investing extra effort. Overall, the experience was a mix of highs and lows; some parts worked well and matched my expectations, while others lagged and added extra steps. I've gone through onboarding before with other services, and this was definitely more drawn out than usual. I suppose if you're already experienced with such tools, you might find it less frustrating, but for me, it was a bit wearying to get fully up to speed.