1 out of 51 of 5Unverified experienceSoftware and access
Expected a clearer order but got confused with software access
I expected a step-by-step, intuitive progression to get access to the software, but what I got felt scattered and not very user-friendly. Some onboarding steps seemed out of order, which led to confusion about when exactly I should expect to log in and start using the calling tools. Although the database was accessible eventually, the path to get there was unclear. One thing that did work decently was the helpdesk; while not perfect, it offered some guidance. Still, I feel that the access and setup process should be streamlined because it caused delays and frustration. The small reservation is that the automatic updates seem to happen quietly, which sometimes caused unexpected changes without prior notice.