Expected a clear process but got confusion instead
From the beginning, I thought I was opting for a reliable and straightforward sales process, but it really didn't turn out that way. Each step felt unclear and left me doubting what was supposed to happen next. The signup felt complicated contrary to what I was led to expect, and there wasn’t much clarity about payment methods or how invoicing would be handled. I tried reaching out to support to get answers, but the responses were often vague or delayed, which only made me feel less confident about proceeding. Because of this, I didn’t feel reassured when I had issues during onboarding and training. Overall, the experience left me frustrated since I was hoping for a smooth start but instead faced a lot of uncertainty and little guidance. I think this service could really benefit from addressing these gaps to make the pre-purchase experience more transparent and supportive for new users.