Expected a bit quicker start, but it was manageable
When I first decided to invest in WFHI’s software and training package, I expected that I’d get up and running within just a few days, with minimal hassle. The onboarding process, however, took a bit longer than I initially thought it would. Setting up the dialer and integrating the database feature involved more steps than explained in the initial sales conversations. That said, once I got past that phase, the software performed reliably, and the automatic updates ensured I didn’t have to worry about manual upgrades. The training modules actually helped me understand the workflow better, but I did feel the order in which the topics were presented could have been smoother. Despite this, the telephonic support was helpful when I called them during setup, contributing to my positive experience. The invoicing and payment process were clear and flexible, which alleviated my concerns about recurring charges. One small reservation is that the sign-up system could have been more intuitive at the start, especially for someone not used to remote workflow software. Overall, what I got was close to what I expected, though the initial delay was a bit frustrating. Still, considering the benefits I am gaining now, I think the wait was justified and I’m glad I persevered to this point.