expected a bit more than what the sales briefing suggested
Before purchasing WFHI’s product, I was comparing it to other workflow software I’ve used, expecting a similar onboarding and training experience. The sales process appeared straightforward and similar in scope to others, but the actual experience during signup and initial software access had mixed results. While the billing and payment portion followed a standard pattern and was manageable, the details around the call dialer and database setup seemed less comprehensive than anticipated. Training sessions did cover basics but I found myself seeking additional help to fully understand some features. The automatic updates worked well, but there wasn’t much proactive communication about them compared to past experiences. Overall, the pre-purchase expectations set by sales slightly oversold the ease of initial navigation and learning. This isn’t a bad thing necessarily, but it means some of the onboarding flow required more self-direction than I expected. So what I got matched the basic promises but left me wanting a bit more hands-on guidance during setup.