Expected a bit more ongoing support after initial setup
Signing up for the WFHI software and starting the onboarding process was fairly straightforward. The initial setup and training provided a good foundation to get up and running with the remote workflow tools. However, I had anticipated that ongoing support would be more consistent and readily available, especially after completing the first phase of setup. While the support team was responsive during the initial training and helped troubleshoot early problems with the dialer and database features, later queries about software updates and advanced functionalities received slower responses. This was somewhat disappointing because adapting workflows requires continuous learning, and having timely guidance is crucial. The one-off setup met my expectations, but the ongoing assistance was less comprehensive than I hoped. That balance influenced my moderate rating since the platform itself works well, but the support experience varies.