Expected a bit more one-time setup but ongoing is reasonable
When I signed up for the software and began setting up my access, I expected a larger portion would be one-off work done in the initial phase rather than a continuous effort. The onboarding and initial database configuration did take some time and attention, which matched what I expected fairly well. However, after that, ongoing adjustments and updates required more hands-on activity than I had anticipated. I realized the calling tools and dialer also needed regular monitoring and changes to work effectively. On the positive side, automatic updates happened without any manual intervention, which helped ease the ongoing workload. Support was available and helpful when I needed assistance with technical issues, but the ongoing management was more intense than I had hoped at first. Overall, my expectations about the balance between one-off setup and ongoing work were partially correct but not entirely. The software fits the kind of hands-on involvement I’m able to give, so I’m managing but I can definitely see how some users might find it a bit more time-consuming over time than they originally thought.