Expected a bit more help but overall onboarding was decent
When I first joined, I thought I’d get stuck more often needing to call support or request help during onboarding because I’m not the most tech-savvy. Interestingly, there was this one moment when I did get stuck with setting up the dialer feature, but thankfully, I found clear instructions and the training video helped me sort it out quickly. Besides that, I mostly managed by myself, which was better than I expected. The onboarding was detailed, and the automatic updates didn’t confuse me or disrupt my flow, which I worried about beforehand. Probably next time when I am going through a similar setup, I might remember a few things and won’t need support as much. The training wasn’t too fast or too slow—it was paced nicely. My only small reservation is that having one or two live Q&A sessions during training might have made it easier to clarify points in real-time rather than relying on recorded material alone. Otherwise, I found the experience quite positive overall.