Expected a bit more hand-holding in training, got mixed experience
I entered the training program hoping it would cover everything I needed to operate the software effectively. However, I quickly found that while the onboarding sessions addressed major features like the dialer and database management, I had to figure out quite a few details on my own. This included some nuances of the calling tools and how automatic updates would impact existing workflows. The training did well as a starting point, but I still spent a considerable amount of time experimenting outside of the lessons. It was practical enough to get me going, but not fully comprehensive, which wasn't quite what I expected. I appreciate that the software has many moving parts, but perhaps a more guided approach or extended support after onboarding could improve understanding. Overall, it did the job, though I had to piece together various elements through trial and error rather than receiving everything fully explained.