Expected a bit more guidance, likely will need help again
I expected the sales and pre-purchase process to be more personalized and detailed, especially since I was new to remote workflow software. The sign-up was relatively simple, but the explanations about the training and database features did not match what I actually experienced. I had hoped to find clearer guidance on the calling tools and how the dialer worked in daily use. The telephonic support was polite enough, but it felt like I would need to reach out again for help if I faced issues later. Overall, while the initial training material was useful, it did not fully prepare me as I anticipated. I am not confident I have all the information I need to make full use of the software without more assistance. I suppose next time I might have to get help again to navigate updates or invoicing questions.