Expected a bit more fluid support, got some waiting and repeats
I was expecting the WFHI telephonic support to be more seamless than it turned out to be. When I reached out, there were instances where I had to explain my issue multiple times to different people, which was a bit tiresome. Waiting on hold was usually not too long but sometimes stretched beyond my expectation, making it less efficient. On the plus side, the support representatives were generally polite and tried to assist as much as possible. The documentation that comes with the software mostly helped reduce the need for calls, especially regarding the database and automatic updates. Onboarding was clear, but when questions came up later, the back-and-forth in communication slowed things down. Calling tools and the dialer mostly worked fine during my week of use, though one or two minor bugs required clarification calls. I guess my expectations were for quicker and more concise assistance, but the actual experience was a mixed bag of decent help combined with some delays and repetition. The invoicing and payment steps worked smoothly, so at least that part didn’t add to the hassle.