Expected a bit more consistency but it mostly matched
Before starting with the training and onboarding, I thought I'd get a very structured and smooth experience. For the most part, it did meet those expectations, with clear steps and useful guidance through the software features like the dialer and database. The onboarding flow was easy to follow, and the automatic updates kept things current which I liked. However, there was a bit of a mismatch about how quickly issues were resolved during practical exercises. Sometimes I felt stuck waiting longer than anticipated or having to repeat steps, which was frustrating but not frequent. The telephonic support helped when I called, but not always immediately. Payment and invoicing were straightforward and met what I expected. Overall, while the experience largely matched what I had in mind, there was a slight hesitation about the timing of support responses and minor workflow delays which prevented a fully seamless feeling. Still, I’d say it was solid training and I can see myself using these tools regularly going forward.