Expected a bit more clarity than what was found
I went into the sign-up and pre-purchase process expecting a straightforward experience based on the initial information provided. The website and sales communications guided me to the main features clearly, and signing up was fairly quick with no major hassles. However, when it came to the invoicing and payment stages, I found the details a bit sparse which caused some minor confusion. The automatic updates and ongoing telephonic support were explained but I felt I had to dig around a bit to really understand how continuous training sessions worked. Overall, while the experience was largely positive and largely met my expectations, I did hope for clearer upfront information on ongoing support and training availability. This made me pause for thought a little before fully committing, even though the software itself seemed promising and the dialer tools looked handy for my needs.