Expected a bit more clarity, but mostly delivered
When I first looked at the sales materials, I expected the explanations to be very straightforward and for the onboarding to be smooth. In reality, while the sign-up and invoicing process was as expected — simple and clear — some of the training content took a bit more effort to grasp than I anticipated. I expected to get through without much external help, but I found myself reaching out to support a couple of times. The telephonic assistance was helpful, though sometimes I wished the waiting times were shorter. The software updates happened automatically, which was a nice touch and saved me some hassle. Overall, I’d say the experience matched my general expectations except for the support wait times and occasionally unclear terminology during training. Next time, I probably will look to contact support sooner if I get stuck, since it helped me move forward faster than struggling alone. So, while not perfect, I found the process manageable and mostly satisfactory for what I needed.