Expected a bit less repetition, got a mixed experience
I approached WFHI expecting a smooth pre-purchase experience with minimal delays, but it turned out to be a mixed bag. On the one hand, the sign-up and payment process was pretty straightforward and fast, which I appreciated. However, I found myself waiting more than expected during the onboarding and training phases, sometimes repeating information when contacting support. The dialer and calling tools performed reliably during active use, though, which was a positive. The database feature added good value, yet I felt some features could have been explained better earlier. Automatic updates didn't cause any noticeable interruptions, which helped maintain steady workflow. So overall, while the core software backed up its promises, some waiting and repetition in communication brought down what I imagined would be a quick setup and start.