Expected a bit less clarity but got surprisingly simple labels
Initially, I imagined the support and communication might be laden with quite technical or confusing language, which worried me because I’m not always tech-savvy. However, what I actually found was quite different. The labels on the dashboard, the wording in emails, and the instructions during training were much clearer than I had expected. It wasn’t perfect, though, because sometimes the materials seemed to assume a little more prior knowledge than I have, which meant I had to pause more than once and call support for explanations. Even so, the telephonic support wasn’t frustrating—people on the line were patient and explained terms in layman’s language. The overall sign-up and payment process was simpler than I feared, with invoices that made sense right away. I’m still a bit unsure about how deep the database features go, but the basics were definitely easier than I thought they would be. So all in all, what I expected and what I got were different enough to surprise me, mostly in a positive way, even though there’s room for some polish.