Expected 24/7 support but turns out timing didn't match my work hours
I signed up expecting support to be available whenever I needed, especially considering how remote work can stretch across different hours. However, I quickly realized that telephonic support only operated during specific times that didn't really fit my work schedule. I often found myself waiting for the support window, which interrupted my flow and slowed down problem resolution. I appreciate that the support staff were helpful when they were available, providing clear responses to my questions, but the limited hours were definitely a downside. The training and onboarding were generally good and matched what I could use in my day to day. I also liked the automatic updates feature that kept my software current without hassle. The billing process went smoothly with no issues. But overall, the mismatch between support availability and my active hours was a recurrent frustration. If they could extend support hours to cover more of the day, it would greatly improve the experience.