expected 24/7 help, got way less during my shifts
I thought with a remote workflow tool like this, support would be there when I really needed it. The thing is, most of my working hours fell outside their usual time slots and so calling the telephonic support was pretty much useless for me. I never expected instant replies, but being able to catch them at least a few times a day was on my mind. The software itself was okay, I managed the sign-up and payments without much sweat and the invoicing came through as it should. Training covered the dialer and database well enough but without timely support the whole thing felt less reliable. I get that automatic updates can cause hiccups but when I ran into weird issues, the delay in help really showed. What stuck with me was how the mismatch in hours meant I had to troubleshoot solo a lot, which made working tough. Honestly I’d have liked if they offered extended support hours because the rest of the setup was mostly fine, just that support timing was a big letdown for how I work.