Expected 24/7 but actual timings were different
I wanted to see if the software hours would fit my actual working schedule. Initially, I thought I could use it anytime throughout the day without restrictions. But the platform works well mostly during certain windows which are not fully overlapping with my available hours. The sales process was honest enough about what was possible, but I wish there was more upfront clarity about this. The actual usage hours meant I had to adjust my workflow around the software rather than the other way. This limited my flexibility somewhat. On the positive side, the sign-up and payment steps were straightforward and clean. I also appreciated the training materials which helped me get started within those hours effectively. Support response times matched what was promised during sales calls. So while the core software was fine, and the administrative steps okay, the actual usable time was something I needed to handle differently. That was the main mismatch between what I expected and what I got. Overall, the experience was average because of that limitation.