Expectations vs. reality: your sales pitch didn’t quite match
I was looking for software that could easily integrate with our existing remote workflow tools, something that I had used before and found quite simple and effective. However, your product did not quite meet those expectations. The sign-up and onboarding process felt cumbersome compared to the previous software I had experience with. I expected a smoother, more immediate experience but found myself having to spend quite some time figuring things out without much guidance upfront. The calling tools and the database features were not as intuitive as promised. I will grant that the automatic updates maintained the software well enough and were a positive point. The telephonic support was responsive at times but not consistently helpful. I also felt that the invoicing and payment process lacked clarity, which added to my frustration. Overall, I was hoping for an experience that would make transitioning seamless, but instead I found it required more effort and patience than I anticipated. I urge you to address these gaps as your sales materials set a higher standard than what was delivered.