Expectations vs Reality: Labels se thoda confusion hua
Maine training aur onboarding kaafi systematic expect kiya tha, par jo labels aur wording use hui hain, wo bohot straightforward nahi lag rahi thi mujhe. Kabhi kabhi label itna clear nahi tha ki kisi step pe kya karna hai, especially jab main database aur dialer setup kar rahi thi. Thoda sa confusing laga ki feature kaunse naam se dikh rahe hain, aur unke functionalities thodi mixed feel hui. Jo onboarding flow start me mila, wo theek tha, aur main samajh paayi ki basic setup kaise karna hai, par jab detailed tools aur calling features samajhne ki baat aayi, toh labels se help nahi mili. Yeh bhi maangti thi thoda zyada clarity user ke liye taaki bina baar baar support contact kiye hi samajh sake. Training sessions mein jo actually guide karti ki terms kya refer karti hain, usse mein kuch level tak help mili. Overall, jo main chahiye thi woh pura experience nahi mila, words clear nahi lag rahe the, par onboarding flow thoda basic understanding dene mein kaafi tha. Thoda better labelling se yeh zyada accessible aur helpful ban sakta hai.