Expectations v/s reality: labels aur info nahi mili
Mujhe laga tha ki jab main yeh software use karungi toh easily meri zarurat ki sari cheezein saamne milengi, but yeh sab nahi tha. Jo information chahiye thi regarding software features aur call dialer use karne ki, wo itni easily accessible nahi thi. Menu mein options confusing the aur proper guidance nahi thi jo mujhe directly bata sake ki kis button ka use kab karna hai. Signup process bhi simple lag raha tha par jab invoice ki baat aayi toh uss time mujhe lag raha tha ki documentation poor thi, mujhe khud clarify karna pada ki kya proceed karna hai. Training sessions bhi the, par mujhe laga wo thoda scattered hain aur ekdum help nahi kar rahe mere queries ko solve karne mein. Support ke liye call karne ki koshish ki, par woh waqt par response bhi nahi mila. Overall, jitna simple aur effective yeh kaam hona chahiye tha, utna asaani se nahi hua. Main expect karti thi ki step by step sab samjha diya jayega, lekin yeh sab process frustrating tha aur jo chahiye tha wo nahi mila.