Expectations thi clear billing par, par mil gaya confusion
Mujhe laga tha ki billing aur payment process easily samajh aayega, par jo explanations diye gaye the, woh kaafi unclear lag rahe the. Invoice ka format confusing tha, aur jab kabhi kisi charge ko clarify karne ke liye call kiya, toh exact details nahi mile. Jo headings thi payment page par, unka matlab samajhna bhi mushkil tha kyunki uniform terms use nahi kiye gaye the. Mujhe laga tha ki main easily apne payments track karungi, par instead maine zyada confusion dekha. Automatic updates kabhi kabhi payment section mein bhi confuse kar dete the, kyunki naye labels ya notices ke baare mein koi prior information nahi thi. Support se baat karne par bhi clear answers nahi mile jis se frustration badh gayi. Overall, maine yeh expect kiya tha ki billing straight forward hogi aur sare terms samajh mein aayenge, par actual experience mere liye disappointingly unclear raha.