Expectations theek the, lekin support response thoda slow tha
Mujhe laga support se baat karte waqt main jyada baar repeat karne ki zarurat nahi padegi, aur zyada time waiting mein waste nahi hoga. Jo reality aayi usme thoda difference tha. Starting mein to support team ne samajh ke turant solution diya jo acha laga. Lekin jab complex problem aayi, toh mujhe baar baar apni baat dobara samjhani padi, aur response time bhi thoda lamba tha. Maine expect kiya tha ki jo telephonic help milegi, woh zyada seamless hogi aur follow-up mein zyada proactiveness dikhegi. Invoicing aur payment process bhi thoda straightforward tha, lekin usme clarity ke liye bhi mujhe ek do baar call karna padha. Training achhi thi aur software regularly updates hota hai jo maintenance ko asaan banata hai. Overall, jo chahiye tha woh mila par thodi der aur repetition se bachaya ja sakta tha agar thoda better coordination ho.