Expectations on responsiveness thodi alag rahi
Jab mein training aur onboarding ke liye WFHI se contact kar raha tha, mujhe laga tha ki support team bahut jaldi respond karegi aur mera har sawal turant solve ho jayega. Pehli baar support team se baat karne mein thoda delay hua, jo thoda disappointing tha. Lekin jab wo response diya, toh faqat specific queries pe hi detailed help mili, baki jo general doubts the, unka jawab ekdam perfect nahi tha. Training material useful tha aur software use karne mein basic clarity mila, par jab kisi particular tool ka use karne mein dikkat aayi, toh support se baat karne mein thoda samay lagta raha. Database feature ka integration theek tha, aur automatic updates ne software ko current banaye rakha, jo achhi baat hai. Overall, mujhe laga tha ki responsiveness thodi better ho sakti thi, especially jab onboarding like first weeks hote hain, par ek do baar helpful support mila to main pura demotivate nahi hua.