Expectations on billing went unmet
When I first signed up, I expected a straightforward and transparent billing process, especially since everything was online. However, the reality was far from that. The invoicing didn’t arrive as promptly as I was told it would, and when I reached out to support for clarification, their responsiveness was way below what I anticipated. Compared to other services I've used where support teams are quick and proactive, here it felt like I was chasing them continuously. The process to fix payment discrepancies was not only slow but also confusing since I received conflicting information on how to proceed. The automatic updates didn’t seem to reflect on my account status, making me unsure if my payments were processed properly. Overall, given the importance of clear billing, I’m quite disappointed how much follow-up and waiting I had to endure just to get simple invoice confirmations and answers. This aspect felt out of sync with the efficiency promised during onboarding, which was frustrating considering the cost and the expectations set upfront.