Expectations met mostly, response times decent but room for quicker calls
When I signed up for the training and onboarding program through WFHI, my main expectation was that the support team would be highly responsive and hands-on to ensure I understood the software smoothly. I found that their team was, for the most part, very practical and focused on getting the job done efficiently. The training covered the essentials well, with enough follow-up communications to clarify doubts. However, there were moments when a response took a bit longer than I hoped, which slightly slowed down my learning pace. I expected more instantaneous call-backs for urgent queries, but in reality, the telephonic assistance was solid and helpful once connected. The invoicing and payment flows were straightforward and aligned with what I anticipated. Overall, while not perfectly prompt at all times, the experience met my core expectations, and I feel confident in using the software. I might have appreciated a bit more speed in the interactions but that’s a minor point considering the overall helpfulness I received.