Expectations Met But Not Fully
Before signing up for the software and training, I had certain expectations based on what was advertised and the demos I saw. The sign-up process was smooth which was a relief. I found the software interface reasonably intuitive, and the onboarding tutorials did give me a good step-by-step introduction. However, some features like the integrated dialer didn't work exactly as I imagined, especially when trying to execute bulk calls over several days; it did hang a few times. The database was functional, but importing existing contacts was a bit more cumbersome than I'd hoped, and I had to reach out to the support line to clarify this. On the plus side, the automatic updates rolled out without interrupting my workflow, which was nice. Payment and invoice management also matched my expectations — straightforward and consistent. Overall, the experience aligned with what I expected from the training and basic software features but fell short on some advanced functionality. I’m mildly enthusiastic about continuing with their services because the positives outweigh the negatives, but I do hope they improve the dialer and database interaction soon so it fits better into my overall remote workflow plans.