Expectations met and some surprises in ongoing support
Before signing up, I expected that the setup process would be a one-time effort after which everything would run smoothly. I assumed that telephonic support would primarily be for urgent issues rather than ongoing tweaks. What I found was interesting: the initial setup took a good few hours to get right, but then issues would pop back occasionally requiring me to call support again and reconfigure parts of the software. So rather than it being a one-off, the onboarding felt a bit iterative. I wasn’t sure if this was intended or typical, but the support team remained patient and helpful throughout. Invoices and payments were handled seamlessly online, which was straightforward. The database management feature also demanded some attention daily, as I kept integrating new contacts and updating details. All in all, I didn’t get exactly what I assumed, but the steady communication and willingness to assist made the ongoing process manageable and not overwhelming.