expectations ke mutabik support nahi tha, mujhe surprise hua
Main soch raha tha ki telephonic support mere queries jaldi aur clearly solve karega jis tarah se training session mein bataya gaya tha. Par jab mujhe help leni thi call tools ko setup karne mein, support team se baat karna thoda frustrating tha. Pehle unhone basic steps repeat kiye bina mujhe direct solution diya jo mujhe confuse kar gaya. Phir bhi mujhe wait karna pada jab tak senior support available hota. Mujhe laga process streamline hoga, lekin har baar response slow milta tha. Software updates ke baad bhi kuch bugs bane rahe jinke liye support ko baar bats karna pada. Sign-up process toh theek tha, par mujhe pata tha ki mujhe zyada prompt aur effective support milegi lekin wo expectations meet nahi hui. Mujhe yeh print raha ki communication experience mein kafi improvement ki jarurat hai.