Expectations didn’t quite meet reality
Before purchasing, I had a clear idea that the software and training would be more comprehensive and easy to navigate right from the start. I was hoping the onboarding would be smooth with guided steps to set up the dialer and database features, but it wasn’t quite that simple. The sign-up process was straightforward, and invoicing was handled clearly, which I appreciated. However, once I moved into actively using the calling tools and managing workflows, things felt less polished than I anticipated. The software sometimes behaved unpredictably during everyday use, and the training modules didn’t always clarify those issues. Telephonic support was available but often slow and not always able to resolve my questions promptly. Overall, the system didn’t quite match what I had expected before subscribing, primarily in how much time I needed to spend troubleshooting on my own and learning the intricacies without proactive assistance. Still, the automatic updates keep the platform current, and the invoicing process was a reliable part of the experience.