expectations aur reality mein thoda difference tha support ka
Maine jab support ke baare mein socha tha toh mujhe laga tha ki main jaldi-janak aur step-by-step madad paunga bina khud zyada effort kiye. Lekin asli mein mujhe kaafi cheezein khud se samajhni padin, jo thodi si alag hai meri expectation se. Telephonic support accha tha aur courteous tha, par kabhi kabhi mujhe lagta tha ki instructions itne specific nahi the jitna main chahta tha. Ye alag story thi ki automatic updates theek thak ho rahe the aur koi maje ki dikkat nahi hui. Dialer aur database features ko bhi manually manage karna padta tha kai baar, jo main soch raha tha ki software khud handle kar lega. Payment aur invoicing ko samajh lene mein zyada struggle nahi hui fortunately. Main kah sakta hoon ki support experience thoda zyada hands-on hona chahiye tha, lekin overall itna bura nahi tha jitna maine pehle imagine kiya tha. Thoda disappointment hua but manageable tha.