expectations aur reality mein kaafi farak tha
Main ne jab software aur training ke bare mein pehle se information li thi, toh mujhe laga tha ki sales process thoda aur transparent aur smooth hoga. Par jab main sign-up karne gayi toh mujhe lagha ki bahut basic details clear nahi thi aur unhone apne end se proper demonstration ya samjha nahi kiya. Pre-purchase queries ko lekar bhi response slow tha, jo frustrating tha jab mujhe jaldi final decision lena tha. Main software ke functionalities ke baare mein bhi clear nahi thi ki kaise kaam karti hain, aur sales team ne mujhe correct expectations nahi di. Payment process mein bhi kuch confusion thi, jaise invoices kab milenge, ya renewal kaise hoga, yeh sab. Mujhe lagta hai ki mujhe jo samjhaya gaya tha woh poora match nahi karta tha mere experience se. Overall, ye sales aur pre-purchase process meri expectations pe khara nahi utara, isliye main is platform ko abhi recommend nahi karungi jab tak ye improvements nahi hote.