expectations aur reality ke beech mein gap tha
Mujhe lagta tha support aur communication zyada fast aur helpful honge jab maine pehli baar product ke liye sign-up kiya tha. Pehle mujhe lage ki jaise main turant kisi problem pe phone karungi toh turant solution milega, par actual mein batch mein response thoda slow tha. Training sessions acchi thi lekin on-the-spot queries ka answer lene mein rukawat thi. Invoice aur payment process easily manage ho gaya, par day-to-day telephonic support se mujhe utna fayda nahi hua jitna maine socha tha. Main expect kar rahi thi ki software ke updates bina kisi problem ke automatic implement honge, par kabhi kabhi updates ke baad mujhe khud se hi verify karna padta tha ki sab sahi chal raha hai ke nahi. Database aur calling tools ka use thoda tricky laga jo thoda frustrating tha. Overall, mujhe lagta hai ki support un logon ke liye jinka experience software mein advanced hai, suit karega zyada, par beginners jo expect karte hain quick assistance, unke liye ye delay disappoint kar sakta hai.