Expectation vs Reality when things didn't go smooth
I initially expected the onboarding process to be more straightforward since their website made it sound so simple. It started off well with helpful training videos and clear invoicing, so I was feeling confident. But then when I encountered some issues with the dialer not connecting properly, things got a bit frustrating. I had to call their support line multiple times, and while the staff were polite and tried their best, the responses were sometimes repetitive and I had to explain the problem all over again. It felt like they were still figuring out some glitches on their end. Also, the automatic updates occasionally disrupted my ongoing calls, which was inconvenient. Overall, the software itself has good potential and the database feature is useful once you get past the initial hurdles. The sign-up and payment were smooth, though the delay in resolving technical issues dulled my enthusiasm. So while I’m reasonably satisfied and plan to continue using the system, I just wish the support and stability were a bit better. This has been my experience after a couple of weeks working with their tools, and I hope these rough patches get ironed out soon so it will match the promise I was sold.