4 out of 54 of 5Verified purchaseSupport and communication
expectation vs actual support steps felt a bit off
I was expecting a straightforward support flow, but it felt like sometimes the steps weren’t in the most sensible order. They’d often ask for information I’d already provided or had to repeat what was pretty clear from the start. It got a bit frustrating, especially when I was trying to get things moving quickly. On the bright side, the team was always courteous and ready to help, no question about that. I also noticed that certain instructions came before a few key updates were fully implemented in the system, which confused me my end. I guess what I wanted was a more intuitive and logical sequence, though overall they did manage to assist as needed without much delay.