Expectation thi zyada support, mila kam hi
Mainne WFHI software lene se pehle yeh expect kiya tha ki onboarding aur sales process mein zyada personal help milegi, especially jab mujhe apne working hours ke hisaab se system setup karna hoga. Lekin jo reality thi, woh uske kaafi alag thi. Sign-up process toh straightforward tha, par jab main training lena chaha aur call dialer ko samajhna chaha, tab support thoda delay se mila aur har baar fresh instructions repeat karne pad gaye. Yeh thoda frustrating raha kyunki mujhe laga tha ek baar clear onboarding package milega jisse main asaani se software ko apne workflow mein laga sakun. Yeh bhi important tha ki software flexible ho mere kaam ke timings ke hisaab se, par kaafi baar mujhe manual adjustment karna pada database aur calling tools ke saath. Main aage bhi support ki zarurat mehsoos karunga, par mujhe lagta hai ki WFHI ko apne customer guidance ko thoda aur proactive karna chahiye. Is experience ke baad mujhe next time soch samajh kar hi madad leni padegi.