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WFHI review

Expectation thi simple labels, par mila confusion ka chakkar

2 out of 52 of 5Unverified experienceSupport and communication

Expectation thi simple labels, par mila confusion ka chakkar

Maine socha tha ki support waale mujhe samajh mein aane wali language mein explain karenge, lekin jab maine call lagayi toh mujhe laga ki labels thode confusing hain. Kabhi kabhi jo wording hoti hai, wo thoda technical lagti hai aur main confused ho gayi thi ki kya karna hai actually. Par haan, main ye bhi maanungi ki support ne patiently reply diya aur meri madad karne ki koshish ki. Rules aur terms jo hain, unka explanation itna clear nahi tha jitna main expect kar rahi thi, koshish ke bawajood kabhi kabhi dialogue thoda jargon mein chala jata tha. Toh overall, labels aur communication clarity mein sudhaar ki zaroorat hai, lekin support team ke response time ya patience theek tha. Main thoda disappointed hoon kyunki training material thoda jyaada simple socha tha, par shayad main confusing terms ki wajah se acche se samajh nahi payi. Lekin agar general communication style improvement ho jaye toh next baar better experience hoga. Jo mujhe support se mila wo helpful tha, par woh perfect nahi tha jaisa main chah rahi thi. So, expectations ke hisaab se thoda gap raha hai.

Ranjana Vasudha GuptaPuducherry, IndiaExperience: Published:
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Unverified experience

The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

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