2 out of 52 of 5Unverified experienceSupport and communication
Expectation thi fast support, mila slow aur thoda confusing
Mujhe laga tha ki support waale mere problems ko jaldi samjhenge aur unka communication clear hoga, lekin jab main unse baat kar rahi thi toh mujhe response mein thodi der lagi. Dialer aur database mein thode issues aaye aur main soch rahi thi ki support team unhe turant resolve karegi, par wo thoda slow tha. Training bhi theek thi par itni detailed nahi thi jitni expect karti thi. Payment aur invoicing system sahi tha aur sign-up mein koi major dikkat nahi aayi, yeh achha laga. Par overall communication mera expectation pura nahi kar paya, jis wajah se maine 2 star diya. Main samajhti hoon ki sab kuch perfect nahi hota, par mujhe laga tha ki thoda zyada attention support team degi problems ko jaldi solve karne mein.