Expectation thi fast replies, par delay mila
Mujhe laga tha ki sales aur pre-purchase phase mein log zyada responsive honge, especially jab main questions kar raha tha regarding software features aur payment process. Expectation thi ki jalde hi call ya email ka jawab mile, par reality mein responses thode delayed aaye compared to meri soch. Jo training ka part tha, wo theek thaak tha, aur software use karna asaan laga. Lekin jab support ko sampark kiya, toh wait zyada hua, jo thoda frustrating tha. On the plus side, jo information mujhe mili thi vo accurate thi aur unhone clearly guide kiya about dialing tools and database features. Sign-up aur invoicing process bhi smooth tha. Overall, jo maine expect kiya tha aska upyog karne mein, usse thoda kam mila response time mein, lekin quality maintained thi. So, agar responsiveness improve ho, toh main aur acha experience feel karunga. Abhi ke liye, ye theek-thaak experience tha, jisme thodi improvement ki gunjaish zaroor hai.